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SLA-1 CUSTOMER

For all our customers with actual maintenance of Atlassian products


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PRODUCTS

Technical support for all of the Atlassian tools

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RESPONSE TIME, CHANNELS 

8 hours (business days)

HelpDesk customer portal

 

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WHAT DO WE DO

Consulting on all type of incidents - from system failure to add-on adjusting.

Consulting on products and add-ons functionality

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FREE for all our customers      
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SLA-2 ENTERPRISE

Unlimited tickets, unlimited products when Atlassian products are business-critical system

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PRODUCTS

Technical support for all of the Atlassian tools, third-party add-ons and integration with external systems 

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RESPONSE TIME, CHANNELS

2 hours (business days)

HelpDesk customer portal

Remote connection (Team Viewer/RDP/GotoMeeting)


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WHAT DO WE DO

Unlimited support tickets from 3 named contacts

Remote connection at business-critical tickets 

Software updates and add-ons installing under tickets

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$10,000 / year      
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SLA-3 ON DEMAND

Use support when you need it

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PRODUCTS

Technical support for all of the Atlassian tools, third-party add-ons and integration with external systems 

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RESPONSE TIME, CHANNELS

2 hours (business days)

HelpDesk customer portal

Remote connection (Team Viewer/RDP/GotoMeeting)


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WHAT DO WE DO

Consulting on products and technical support

Remote connection at business-critical tickets 

Implementation, adjusting and custom development

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$500 / 8 hours / month       
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SLA-4 HOSTER

Unlimited support for our hosters

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PRODUCTS

Technical support for all of the Atlassian tools, third-party add-ons and integration with external systems 

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RESPONSE TIME, CHANNELS

1 hour (business days)

HelpDesk customer portal

Remote connection (Team Viewer/RDP/GotoMeeting)

Phone/Skype

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WHAT DO WE DO

Consulting on products and technical support

Remote connection at business-critical tickets

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FREE for all our hosting customers       
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Consulting

Share our experience to get from Atlassian products a maximum performance

 
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Hosting

Reliable access to your application in the cloud with our support experts

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Training

On-line and full-time courses for Atlassian products for admins, users and developers

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Новости

Youtube

Сервисы


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