Dictionaries in JIRAYou can track all your clients and contacts in JIRA now. Although, there are next dictionaries: Products, SLA's and Custom Dictionaries. The last one provides a simple track your own records such as: hardware, types of companies, people titles or something like that. All dictionaries could be defined for your specific requirements. For example, you can add new attributes for company and define look and feel of record cards. There is a spacial engine which is blocking record duplicates in the dictionaries. This means, when you try to add a new record, the CRM will tell you: "Hey guy, be careful! There are similar records here... look at these." To find a record you should just start writing. It is simple, like a google search. If you want find records by several conditions you can use attributive search. It doesn't mean how many records do you have, hundreds or thousands. Just start looking.. | 
