Интуитивно понятный интерфейс Asking for help is easier than ever with the intuitive and clean interface of JIRA Service Desk's customer portal. Customers see exactly what they need – and nothing more. IT teams get to speak in their language and customers get to speak in theirs. Finally – service request forms in plain language. SLA JIRA Service Desk's powerful rules engine automatically applies service level agreement targets as requests enter the queue. Your team will service its customers with confidence knowing that SLA priorities are clearly visible for everyone working on requests. Knowing what to do is great – knowing when it needs to be done is even better. SLA information is displayed both in queues and in issue details so service level agreements are always front of mind. Отчеты That which gets measured, gets improved. With JIRA Service Desk, you can assess progress and performance in real-time. Instantly increase visibility for your team. Get JIRA Service Desk today and apply SLA metrics retroactively, even if you've already been servicing requests for a year or more. Improve your team's service immediately by recognizing the bottlenecks and trends of the past.     Очереди Ensure that everyone is always working on the right requests at the right time with queues powered by the amazingly flexible JIRA Query Language (JQL). Queues help your team to divide and conquer requests in real-time as they arrive. Manual triage and prioritization of your requests is a thing of the past! База знаний Ensure service requests get resolved before even being submitted by adding Confluenceto JIRA Service Desk. Confluence's powerful search capabilities are integrated directly into the request experience so your customers can easily find the solutions they need on their own. Turn your service desk into a self-service desk – with a knowledge base built on Confluence.