We support all Atlassian products. Support of add-ons and integration with external applications available only on SLA 3 and 4.
remote connection (RDP-connection / TeamViewer / GotoMeeting)
phone/skype
Response time
Response time is an automatically measured time interval during which our specialist responds on support ticket. Response time is measuring through whole existence of an incident. That allows customer to know time of answer from our specialist at any time. In case of violation of response time system fixes it automatically
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<div class="table">
<table class="aui">
<thead>
<tr>
<td><b>Support Level</b></th>
<td><b>Response time</b></th>
<td><b>Connectivity options</b></th>
<td><b>Price</b></th>
<td><b>Description</b></th>
</tr>
</thead>
<tbody>
<tr>
<td><b>SLA-1 Free</b></td>
<td>16 hours</td>
<td><div align="center"><img border="0" src="http://www.teamlead.ru/download/attachments/85854345/Globe-48.png?api=v2" title="Support tickets system"></div></td>
<td>Free</td>
<td>Product Consulting</td>
</tr>
<tr>
<td><b>SLA-2 Customer</b></td>
<td>8 hours</td>
<td><div align="center"><img border="0" src="http://www.teamlead.ru/download/attachments/85854345/Globe-48.png?api=v2" title="СSupport tickets system"></div></td>
<td>Free with valid product
<br>maintenance
</td>
<td>Product Consulting
</td>
</tr>
<tr>
<td><b>SLA-3 Abonement</b></td>
<td>2 hours</td>
<td><div align="center"><img border="0" src="http://www.teamlead.ru/download/attachments/85854345/Globe-48.png?api=v2" title="СSupport tickets system"> <img border="0" src="http://www.teamlead.ru/download/attachments/85854345/Computer-Desktop-48.png?api=v2" title="Remote connection"></div></td>
<td>20,000 rub/month
<br>(10 hours)</td>
<td> Subscription for:
<br>- consulting and user support;
<br>- audit and optimization;
<br>- application updates.
</td>
</tr>
<tr>
<td><b>SLA-4 Hoster</b></td>
<td>1 hour</td>
<td><div align="center"><img border="0" src="http://www.teamlead.ru/download/attachments/85854345/Globe-48.png?api=v2" title="Support tickets system"> <img border="0" src="http://www.teamlead.ru/download/attachments/85854345/Computer-Desktop-48.png?api=v2" title="Remote connection "> <img border="0" src="http://www.teamlead.ru/download/attachments/85854345/Contact-48.png?api=v2" title="Phone/Skype"></div></td>
<td>Free</td>
<td> Free support of our
<br>hosters</td>
</tr>
</tbody>
</table>
</div> |
Working time – 10.00 -18.00 MSK working days.
Support tickets are logged in our system 24/7.
For SLA-2 and SLA-3 contract is needed. You can leave request here.
