ПРОДУКТЫ

Функциональные консультации по всем продуктам Atlassian

ВРЕМЯ РЕАКЦИИ, КАНАЛЫ 

8 часов (по рабочим дням)

HelpDesk портал

ОПИСАНИЕ

Консультации по всем типам инцидентов от сбоев до настройки, по функциональности продуктов и плагинов

БЕСПЛАТНО для всех наших клиентов     Получить помощь

SLA-2 ENTERPRISE

Неограниченное количество тикетов, все продукты

PRODUCTS

Technical support for all of the Atlassian tools, third-party add-ons and integration with external systems 

RESPONSE TIME, CHANNELS

2 hours (business days)

HelpDesk customer portal

Remote connection (Team Viewer/RDP/GotoMeeting)

WHAT DO WE DO

Unlimited support tickets from 3 named contacts

Remote connection at business-critical tickets 

Software updates and add-ons installing under tickets

$10,000 / year      Get help

SLA-3 ON DEMAND

Use support when you need it

PRODUCTS

Technical support for all of the Atlassian tools, third-party add-ons and integration with external systems 

RESPONSE TIME, CHANNELS

2 hours (business days)

HelpDesk customer portal

Remote connection (Team Viewer/RDP/GotoMeeting)

WHAT DO WE DO

Consulting on products and technical support

Remote connection at business-critical tickets 

Implementation, adjusting and custom development

$500 / 8 hours / month       Get help

SLA-4 HOSTER

Unlimited support for our hosters

PRODUCTS

Technical support for all of the Atlassian tools, third-party add-ons and integration with external systems 

RESPONSE TIME, CHANNELS

1 hour (business days)

HelpDesk customer portal

Remote connection (Team Viewer/RDP/GotoMeeting)

Phone/Skype

WHAT DO WE DO

Consulting on products and technical support

Remote connection at business-critical tickets

FREE for all our hosting customers       Get help

Consulting

Share our experience to get from Atlassian products a maximum performance

 Ask how

Hosting

Reliable access to your application in the cloud with our support experts

Try 10 days for free

Training

On-line and full-time courses for Atlassian products for admins, users and developers

Know how