Page tree

RU


SLA-1 CUSTOMER

For all customers who bought Atlassian products through our company during the last year.



PRODUCTS

Technical support for all of the Atlassian tools

RESPONSE TIME, CHANNELS 

8 hours (business days)

HelpDesk customer portal


WHAT DO WE DO

Consulting on all type of incidents - from system failure to add-on adjusting.

Consulting on products and add-ons functionality

FREE for all our customers      


SLA-2 ENTERPRISE

Unlimited tickets, unlimited products when Atlassian products are business-critical system

PRODUCTS

Technical support for all of the Atlassian tools, third-party add-ons and integration with external systems 

RESPONSE TIME, CHANNELS

2 hours (business days)

HelpDesk customer portal

Remote connection (Team Viewer/RDP/GotoMeeting)


WHAT DO WE DO

Unlimited support tickets from 3 named contacts

Remote connection at business-critical tickets 

Software updates and add-ons installing under tickets

$10,000 / year      


SLA-3 ON DEMAND

Use support when you need it

PRODUCTS

Technical support for all of the Atlassian tools, third-party add-ons and integration with external systems 

RESPONSE TIME, CHANNELS

2 hours (business days)

HelpDesk customer portal

Remote connection (Team Viewer/RDP/GotoMeeting)


WHAT DO WE DO

Consulting on products and technical support

Remote connection at business-critical tickets 

Implementation, adjusting according to your specification

$500 / 8 hours / month       


SLA-4 HOSTER

Unlimited support for our hosters

PRODUCTS

Technical support for all of the Atlassian tools, third-party add-ons and integration with external systems 

RESPONSE TIME, CHANNELS

1 hour (business days)

HelpDesk customer portal

Remote connection (Team Viewer/RDP/GotoMeeting)

Phone/Skype

WHAT DO WE DO

Consulting on products and technical support

Remote connection at business-critical tickets

FREE for all our hosting customers       


Consulting

Share our experience to get from Atlassian products a maximum performance

 


Hosting

Reliable access to your application in the cloud with our support experts

Training

On-line and full-time courses for Atlassian products for admins, users and developers