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Jira Service Management, the next generation of Jira Service Desk, unlocks IT at high- velocity.

Empowered teams deliver great service experiences with processes that are continually adapted to their needs. Teams can see and coordinate efforts for more impact through Jira’s open platform for work. And integrated, streamlined workflows across development and operations speed both delivery and support at scale.


In addition to the reach capabilities in Jira Service Desk that you know and love, such as a request portal, service catalog, queues, SLAs, and more, Jira Service Management fuels: 

Modern incident management, powered by Opsgenie

On-call scheduling, alerting, incident swarming, and more from the popular Opsgenie product are now included in all Jira Service Management cloud plans. Seamlessly orchestrate the end-to-end incident resolution process across development and IT operations teams with deeper integrations with Jira Software, Bitbucket and Confluence.

Change management, built for the DevOps era

Make smarter decisions around changes to services, with richer contextual information–from both your software development as well as infrastructure-related tools. Innovate faster with automated change risk assessments, advanced approval workflows, and deep integrations with popular CI/CD tools like Bitbucket Pipelines, Jenkins, and CircleCI.

Intuitive, amazing service experiences

The agent experience has been redesigned to better categorize your service requests, incidents, problems and changes. Leverage new features like bulk ticket actions and machine learning capabilities to intelligently categorize similar tickets, and take action quickly.

Deliver value fast

Our self-service portal makes it easy to request help, search knowledge bases and track progress on issues. Tune Jira Service Management to meet your unique needs. Empower every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale. Deliver great service experiences fast - without the complexity of traditional ITSM solutions.

Connect Dev and Ops

Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change.

Make work visible

Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes.

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