Give customers free access to support and give all people in your company ability to resolve issues without additional cost
The best way to do HelpDesk for thousands external users
This is a simple user interface for the most popular operations: create, view own and comment issues.
You can configure Similar Issues Custom Field. Find Similar Issues helps to minimize number of duplicate issues within JIRA.
SLA Custom Field
You can configure SLA in JIRA in ten minutes using HelpDesk for JIRA. We can control duration time of issue being in a specific step of the Workflows.
When using standard mail handler all newly created users get into jira-core group, so that they consume the license. This is not the best way to use JIRA licenses when you have a lot of external users which are not supposed to log into JIRA.