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Support Portal

Give customers free access to support and give all people in your company ability to resolve issues without additional cost

 

 

The best way to do HelpDesk for thousands external users

Customer Portal

This is a simple user interface for the most popular operations: create, view own and comment issues. 

You can configure Similar Issues Custom Field. Find Similar Issues helps to minimize number of duplicate issues within JIRA. 



SLA Custom Field

You can configure SLA in JIRA in ten minutes using HelpDesk for JIRA. We can control duration time of issue being in a specific step of the Workflows.

 

 

 

E-Mail handler

When using standard mail handler all newly created users get into jira-core group, so that they consume the license. This is not the best way to use JIRA licenses when you have a lot of external users which are not supposed to log into JIRA.


Pricing

You can purchase add-on on Atlassian Marketplace

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